"The single biggest problem with communication is the illusion that it has taken place." George Bernard Shaw Those legal professionals who are effective in client communications are those who stop, for just a moment, to reflect upon who their clients are, the client's personal make up and whether they are in the legal field familiar with legal terminology. To be effective is knowing that both the receiver and the communicator’s interests and backgrounds are considered. That means a good communicator has listened to his receiver. Clients always prefer appropriate language that meets their level of understanding and expectations while avoiding...
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