Oh boy, doesn't this sound like an all-too-familiar story?
"In a world where even the most senior of partners can now be found typing away on a laptop, an observer could mistakenly believe that personal computing is as straightforward as using the average toaster. Unfortunately for attorneys, computer software is mostly designed or implemented by computer people for computer people and not for legal professionals.
"What exacerbates the problem: IT's steadfast adherence to flawed beliefs we'll call 'The Five Grand Assumptions.' In order to transform your technology department from good to great, eliminate these five blind spots and open up the door to a better relationship with your users."