Why am I not surprised to read this: "[T]he challenge was getting lawyers to adapt." "The exponential growth of e-mail for client-related exchanges has increased the potential for knowledge management and records management breakdowns. Today's information is spread out in personal inboxes that can't be easily accessed, leveraged, protected and properly stored. When e-mail that should be part of the client/matter file sits in an e-mail inbox -- an unmanaged repository -- chances are that the knowledge contained in the e-mail may never be harnessed or, worse yet, could be lost or deleted. Content that constitutes a record may never...
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