"Paralegal offers a new twist on a traditional job"
"The Need for Work-Life Balance"

CRM software for law firms, managed by paralegals?

Something new that paralegals might use to climb the ladder?

"It took legal professionals a while to embrace customer relationship management (CRM) technology, but the advent of products tailored to the specific needs of the industry has made it easier than ever for attorneys to trust the tech with their most sensitive asset.

"This is especially true in large firms, which have no practical hope of managing their internal and external relationships competitively without a CRM system. Anyone who has ever received one of those desperate, spam-like, all-points-bulletin, who-knows-somebody-who-knows-somebody e-mails understands the problem: When you count your colleagues in triple digits, you can't just yell across the cubicles.

"But in general, CRM systems still lack the ability to calculate the 'strength' of a relationship -- to distinguish between, say, a long-term client and somebody who dropped a business card into a fishbowl at a conference two years ago. This is a critical gap in functionality, says Geoffrey Hyatt, CEO and founder of Contact Networks, and one felt acutely in large service-oriented organizations. 'There's a difference between customers and clients,' he says. 'Client relationships are not binary, on-off interactions. They're all about degrees.'"

Stay connected - we are retiring our old mailing system. Add your email here to confirm you are enjoying our posts!

This is our new list and will replace our old one.  The old list will not get forwarded

.

Estrin Books



  • 250 Darn Good Interview Questions
  • What They Didn't Teach You In Paralegal School
    A compilation of career mapping articles
  • Paralegal Career Guide 4th Edition By Chere Estrin
    If you've ever had those middle of the night terrors wondering if you've made a mistake by choosing a paralegal career, pick up The Paralegal Career Guide. This book packs a lot of information about career pathways and is chock full of information covering trends, career options, creating value, salary negotiations, getting along with co-workers, and other career resources. There is practical advice such as how to get higher level assignments where you are now or how you can leverage your experience. One comes away from the book with a sense of what's possible. Caution: Reading this book will make you giddy with enthusiasm
  • The Successful Paralegal Job Search Guide
    An absolute must for anyone interested in Paralegal employment, this book covers it all. Gain knowledge of the profession and marketplace as well as providing the "how-tos" on resume writing, Internet searches, follow-up letters and managing the first 100 days of the new job. This guide will assist paralegals in their goals for achieving success in their paralegal job search.

Categories