Last week at the Atlanta Paralegal SuperConference, a sales rep from DTI Global (Document Technology Inc.) showed up at the Paralegal SuperConference and helped himself to every activity that vendors generally pay approximately $1500.00. Leslie Lumpkins, a sales rep from the Atlanta office, showed up at the Cocktail Party (without paying), helped himself to attendee lists, brochures. While soliciting business for DTI Global, Mr. Lumpkins apparently felt that he was "entitled" to crash the event while other vendors and attendees paid for the same privilege. He showed up yet again the following day attending the luncheon, general sessions and helped himself to client lists, attendee lists and gave out his card and brochure to anyone he possibly could. He never paid an attendee or vendor fee as did well over 125 other vendors and attendees.
I contacted Mr. Reggie Jones of the Atlanta office who defended Mr. Lumpkins actions. "He's a paralegal," said Mr. Jones. "Even I received an invitation although I know it wasn't for free. Mr. Lumpkins was invited." Mr. Lumpkins was NOT invited by the management of this company. Mr. Jones tells us the "invitation" he received was a flyer about the conference.
Complaints were made by paying vendors and other attendees who found DTI's actions offensive who came up to me when Mr. Lumpkins left. They wanted DTI to pay the same fees as they did since they helped themselves to the same meals, attendee information and workshops. When I contacted Jeff Harper and John Davenport, Jr., Vice President and President of DTI, here was their response: "As you know, DTI heavily supports the legal community in each city where we have offices and customers. I’ve got to say that I take offense to your email message and your harsh words towards Leslie Lumpkins. Leslie and most of my Atlanta team was invited to attend the SuperConference by many of our clients in the marketplace. I believe Leslie is the only one that actually attended the lunch and cocktail party and I will pay you for his attendance. As you mentioned below, the lunch was $45.00 and the cocktail party was $60.00 for a total of $105.00. R
eggie: Please mail the check today."
Is he serious???? Is this to imply that if a DTI client invited DTI to Legal Tech, the ABA Tech Show or ILTA that they would show up for free and expect to eat at the conference, help themselves to the attendee list, solicit business, attend the workshops and never pay a dime??? This guy sat down and ate a meal while trying hard to avoid the event staff. If I received a flyer for services by DTI, should I assume the services are free? If one of my clients invited me to go to a DTI shop and photocopy a million documents, should I assume it's for free because "my client invited me?" What kind of business practices are these??? Where are common ethics and common sense? Do we now have to police the conferences?
This outrageous and indefensible business practice by DTI Global sets a pretty bad precedent for those of us providing continuing legal education and keeping the fees affordable so as many paralegals and vendors alike can afford to attend. Can DTI honestly justify "invited by our clients" (assuming that was true) to attend as a means to a free conference? Do they think that they are somehow elite? The fact that they would admit that they owe even a portion of the fee indicates wrongdoing. We're still hoping that DTI is going to be interested in resolving this honorably. We are a small company doing an honest days worth of work and I doubt that any other seminar company large or small would condone this behavior.
In my opinion, crashing an event is a politically correct term for helping themselves to what they are otherwise not entitled. Out of the hundreds of vendors we have had at our SuperConferences, no one has ever been so brazen or so cheap.
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